Account Manager

My client is looking for an Account Manager. Salary, up to 35k for an experienced individual. Job Responsibilities Maintain day-to-day relationship with client by proactively managing client expectations as it relates to regular project activity Book in new customer briefs amends, ensuring daily deadlines are met by liaising with Studio Manager Obtain and enter PO information and sign off proposed invoice list monthly, to ensure prompt invoicing and/or ensure that booked in jobs contain correct pricing figures and PO numbers where appropriate Manage proposed invoice list monthly, to ensure prompt invoicing Liaise with Finance Department as needed to ensure account is up-to-date and help resolve issues as appropriate Ensure high standard of quality of briefing by keeping it clear and concise Seek out new and strategic opportunities within the existing account to meet forecast and stretched sales targets Support the sales team in researching and communicating opportunities for business development. Provide insight to client’s needs and dynamics as requested by management team Handle incoming telephone calls where necessary ensuring that the customer’s needs are dealt with. Deputise for peers when on holiday/out of office in regards to managing the customers needs Support the team in building an exceptional relationship with the customer Provide the customer with a friendly, honest and reliable point of contact by speaking to them directly by telephone, e-mail or by face-to-face Attend the customer’s premises for one off meetings/briefs (not every week) when required to do so, liaising with technical managers where necessary Attend technical meetings, press runs and support other client-related technical activities Check artwork files to ensure it meets clients brief where applicable Participate in quarterly review meetings with clients as required Qualifications / Requirements Previous experience in sales or as an Account Manager required Strong organisational skills, detail-oriented Organisational, interpersonal and communication skills Familiarity with the use of computers Superior listening skills High tolerance to pressure Highly adaptable Flexible and diplomatic In-depth understanding of various print processes/substrates, especially flexography, familiarity with flexo print tool manufacturing process Personal Performance Factors Integrity/Ethics - deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad. Perseverance - targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation. Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs. Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. 25000.0000 Speciality: Account Manager. Location: Nottingham, Nottinghamshire

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